当你已经成功设置了 Click to WhatsApp 广告活动来产生流量和潜在客户，接下来访客将通过WhatsApp与您开启对话。
作为官网WhatsApp商业解决方案提供商，YCloud 建立了完善且专业的工具，帮助企业与客户保持长期关系，在不断地沟通互动中推动商业增长。
通过Inbox接待访客
当用户点击CTWA后，用户将打开企业的 WhatsApp API 账号开始对话。这时候你必须要能够实时看到访客的消息并进行即时的回复。
YCloud inbox是一款实时聊天工作台，你可以将它连接到自己的 WhatsApp API 账号，并可以邀请您的销售或客服团队一起参与接管访客的对话，还可以根据对话深度或客户意向对访客打标签。
我们提供了详细的分步指南以帮助你开始使用Inbox：https://helpcenter.ycloud.com/docs/connect-WhatsApp-inbox
使用chatbot接待访客
您还可以使用YCloud 直观的无代码拖放构建器构建您自己的 WhatsApp 机器人，毕竟我们很难保证每时每刻都要坐在电脑面前。
常见的WhatsApp聊天机器人有两种模式：
1.所有新访客优先通过聊天机器人接待，在必要的时候转接给人工坐席。
2.仅在非工作时间由聊天机器人接待。
我们提供了一个简单的图片示例。更多细节，参考详细教程进行操作：https://helpcenter.ycloud.com/docs/ru-men-Vn1B
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